Shipping & Delivery Policy
Last Updated: [18-11-2025]
This Shipping Policy applies to all purchases made through Just Used Computers (JUC) via our website, in-store orders, or tele-sales channels. By placing an order, you agree to the terms below.
1. Shipping Locations
We currently ship across India through trusted courier partners.
For bulk B2B shipments or special locations, additional logistics arrangements may apply.
International shipping is not available at this time.
2. Dispatch Timelines
Processing & dispatch time depends on product category:
| Product Type | Dispatch Timeline |
|---|---|
| Ready stock laptops/desktops | 1–3 business days |
| Bulk/Corporate orders | 3–7 business days |
| Custom upgrades (RAM/SSD etc.) | 2–5 business days |
| Accessories & peripherals | 1–2 business days |
Delays may occur due to high demand, festivals, public holidays, or courier constraints. Customers will be notified in case of significant delays.
3. Delivery Timelines
Estimated delivery times after dispatch:
Metro Cities: 3–6 business days
Tier 2 & Tier 3 Cities: 5–9 business days
Remote / Special Zones: 7–12 business days
Delivery times are estimates and may vary based on courier performance and location conditions.
4. Shipping Charges
Shipping fees are calculated based on weight, destination, and courier rates.
Standard shipping rates apply unless free shipping is mentioned during checkout.
Bulk or enterprise shipments may incur additional logistics costs.
Shipping charges are non-refundable once the product is dispatched.
5. Order Tracking
Once shipped, you will receive:
Tracking ID & link (SMS/Email/WhatsApp)
Courier partner name
Estimated delivery schedule
If tracking is not visible within 24 hours, please contact us.
6. Delivery & Packaging
All products are securely packed with:
Anti-static protection
Bubble wrapping
Reinforced packaging for sensitive hardware
Bulk shipments may be palletized for safety.
7. Failed Delivery / Re-delivery
If delivery fails due to:
Incorrect address
Unreachable phone number
Customer unavailable to receive
Refusal to accept package
Re-delivery may incur extra charges or the order may be cancelled with deductions for shipping and handling.
8. Damaged or Tampered Package
If packaging appears damaged, tampered, or opened:
Do not accept the package
Take photos/videos immediately
Report to us and the courier within 24 hours
Claims reported after 24 hours may not be eligible.
9. Transit Damage & Insurance
Transit damage will be evaluated case-by-case.
If insured shipping is purchased, claims will be processed with priority.
Insurance may be mandatory for bulk corporate orders.
10. Deliveries for Bulk & Corporate Orders
Corporate, institutional, and multi-unit deliveries may require:
Scheduled delivery windows
Special packaging or pallet delivery
On-site verification and documentation
Additional coordination charges may apply.
11. Pickup from Store / Warehouse
Customers may choose self-pickup from our Bengaluru facility. Full payment must be completed before pickup.
12. Change of Address After Ordering
Address changes can be requested before dispatch.
Once shipped, address changes may incur courier redirection charges.
13. Contact for Shipping Support
For any shipping-related queries, contact us at:
Just Used Computers
53/5G, Begur Hobli, Opp. Aspire Badminton Academy,
Someshwara Layout, Hulimavu, Bengaluru, Karnataka, India
📧 contactus@justusedcomputers.com
📞 +91 79692 20100