Last updated: [18-11-2025]
1. Introduction
Welcome to Just Used Computers (“Company”, “we”, “us”, or “our”).
We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you:
- Visit our website [www.justusedcomputers.com] (“Website”)
- Purchase products from us online or in-store
- Contact us via email, phone, or social media
- Submit any enquiry or form related to our products or services
By accessing or using our Website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website or services.
2. Information We Collect
We may collect the following categories of information:
a) Information you provide directly
- Contact details – name, email address, phone number, billing and shipping address
- Account information – username, password (encrypted), order history
- Order & payment details – products purchased, invoice details, payment mode (actual card/bank details are typically processed by our payment gateway and not stored by us, except limited reference details as allowed by law)
- Support & enquiry details – messages, emails, chat history, feedback, warranty requests, service tickets
- B2B details – company name, GST number, designation, business contact details
b) Information collected automatically
When you visit our Website, we may automatically collect:
- IP address, browser type and version, device type, operating system
- Pages visited, time and date of visit, time spent on pages
- Clickstream data, referral URLs, and general location (city/country level)
This information is collected using cookies, analytics tools, and similar technologies (explained in Section 5).
c) Information from third parties
We may receive limited information from:
- Payment gateways (payment status, transaction ID)
- Logistics / courier partners (delivery status updates)
- Marketing / advertising partners (campaign performance data, leads)
- Social media platforms if you interact with us via such channels
3. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill orders – including order confirmation, shipping, delivery, returns, and warranty claims
- To provide customer support – responding to queries, service requests, complaints, and feedback
- To improve our products and services – analysing usage patterns, product performance, and customer preferences
- To send transactional communications – order updates, invoice emails, warranty reminders, important service notices
- To send marketing communications (only where permitted) – offers, promotions, newsletters, product recommendations (you can opt out at any time)
- To maintain security and prevent fraud – verifying identity where needed, monitoring suspicious activity
- To comply with legal obligations – tax, accounting, audit, regulatory requirements, and responding to lawful requests
We only process your personal data where we have a lawful basis to do so under applicable data protection laws.
4. Sharing & Disclosure of Your Information
We do not sell or rent your personal information to third parties.
We may share your information with:
-
Service providers / vendors
- Payment gateways
- Courier and logistics partners
- IT infrastructure and hosting providers
- CRM, email, and SMS service providers
- Repair, refurbishing, or warranty partners (where applicable)
-
Business partners
- In case of B2B orders or corporate tie-ups, limited information may be shared to coordinate deliveries and services.
-
Legal & compliance purposes
- Government authorities, law enforcement, auditors, or regulators where required by law or to protect our rights, property, or safety.
All such third parties are expected to use your data only for the specific services they provide to us and to protect it in line with reasonable security standards.
5. Cookies & Similar Technologies
Our Website may use cookies, pixels, and similar technologies to:
- Remember your preferences (e.g., login, cart items, language)
- Analyse Website traffic and performance
- Improve user experience and navigation
- Measure effectiveness of campaigns and promotions
You can control cookies through your browser settings and choose to block or delete them. However, disabling certain cookies may affect Website functionality or your ability to use some features.
6. Data Retention
We retain your personal information only for as long as necessary:
- To fulfill the purposes outlined in this Privacy Policy
- To comply with legal, accounting, or reporting obligations
- To resolve disputes and enforce our agreements
Order and invoice data may need to be stored for longer periods as required by applicable tax and regulatory laws.
Once data is no longer required, we will delete, anonymise, or securely store it in accordance with our data retention policies.
7. Data Security
We take reasonable technical and organisational measures to protect your information from:
- Unauthorised access, alteration, disclosure, or destruction
- Accidental loss or damage
These measures may include encryption, access controls, regular security reviews, and secure data storage practices.
However, no method of transmission or storage over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Object to or restrict certain types of processing
- Withdraw consent for marketing communications at any time
To exercise these rights or update your information, you can contact us using the details in Section 11.
You can also unsubscribe from marketing emails by using the “unsubscribe” link in the email, or by writing to us.
9. Children’s Privacy
Our Website and services are not directed at children under 18 years of age, and we do not knowingly collect personal information from minors.
If you believe a child has provided us personal information without parental consent, please contact us so we can take appropriate steps to delete such data.
10. Third-Party Links
Our Website may contain links to third-party websites, apps, or services (for example: payment gateways, blogs, social media, partner sites).
We are not responsible for the privacy practices or content of such third-party sites. We encourage you to read their privacy policies before providing any personal information.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you can contact us at:
Just Used Computers
Email: [contactus@justusedcomputers.com]
Phone: [+91 79692 20100]
Address: JUC Private Limited, 53/5G, Begur Hobli, opposite Aspire Badminton Academy, Someshwara Layout, Hulimavu, Bengaluru, Karnataka, India Just Used Computers
(Replace with your exact official contact details, if different.)
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes, we will:
- Update the “Last updated” date at the top
- Where appropriate, notify you via email, Website notice, or other reasonable means
Your continued use of our Website or services after such changes constitutes your acceptance of the updated Privacy Policy.