CANCELLATION & REFUND POLICY
Last updated: [18-11-2025]
This Cancellation & Refund Policy applies to all purchases made through Just Used Computers (“Company”, “we”, “our”, “us”) via our website www.justusedcomputers.com, tele-sales, or in-store.
By purchasing from us, you agree to the terms below.
1. Order Cancellation (Before Shipping)
Customers may request cancellation before the order has been dispatched.
- If the product has not been shipped, the order may be cancelled and a full refund will be initiated.
- If the product is already dispatched, cancellation cannot be processed. The order will be treated as a return (if eligible under Section 3).
To request cancellation, contact us immediately:
📧 Email: [contactus@justusedcomputers.com]
📞 Phone: [+91 79692 20100]
2. No-Cancellation Items
Orders with custom specifications, upgrades, bulk B2B orders, or items purchased during special offers, clearance sale, or auction-based pricing are not eligible for cancellation after confirmation.
This includes:
- Custom RAM/SSD upgrades
- Special-order imported units
- Corporate purchase orders
- Items marked FINAL SALE
3. Return Policy (After Delivery)
Returns are allowed under the following conditions within 7 days of delivery:
| Reason | Eligible | Notes |
| Wrong product delivered | ✔ | Must be unused and in original condition |
| DOA (Dead on Arrival) | ✔ | Verified through diagnostics |
| Major functional defect | ✔ | Covered under warranty/repair first |
| Buyer’s remorse / change of mind | ✘ | Not accepted |
| Physical damage after delivery | ✘ | Not covered |
| Cosmetic wear complaints on refurbished devices | ✘ | Classified as acceptable refurb condition unless stated |
🔹 Products must be returned with original box, invoice, accessories, and serial numbers intact.
🔹 Software issues caused post-delivery are not grounds for a return.
4. DOA & Defect Handling Process
If a product is Dead on Arrival or has a major defect:
- Customer reports issue within 7 days
- Team conducts preliminary remote diagnostics
- Product is collected or brought in for inspection
- We will repair or replace first based on evaluation
Refund is processed only when repair / replacement is not feasible.
5. Warranty vs. Returns (Important)
- All refurbished products come with a warranty covering functional issues, not return eligibility.
- Warranty coverage is for service/repair, not refund unless repair is impossible.
6. Refund Timelines
Once approved, refunds will be processed through the original payment mode:
| Payment Method | Refund Processing Time |
| UPI / Wallet | 2–4 business days |
| Credit / Debit Card | 5–7 business days |
| Net Banking | 3–5 business days |
| NEFT / RTGS | 3–5 business days |
| Cash / Offline Payments | Issued as bank transfer only |
⚠ Shipping, handling charges, and custom upgrade costs are non-refundable.
7. Condition for Accepted Returns
Returned products must:
- Be in the same condition as delivered
- Have no new physical damage
- Include original accessories (charger, cables, warranty documents)
- Retain manufacturer/asset/serial labels intact
If accessories are missing, deductions may apply.
8. Non-Returnable Items
The following cannot be returned or refunded:
- Software, licenses, product keys
- Storage media once unsealed (HDD/SSD standalone)
- Motherboards, RAM, processors sold separately
- Physical damage after delivery
- Battery-only purchases (unless DOA)
- Products tampered with or repaired by a third party
9. Courier Damage Claims
If a product is found damaged on delivery:
- Do not accept tampered packaging
- Take photos/videos and report immediately
- Claims reported after 24 hours of delivery may not be accepted
10. Contact Information
For all order, return, and refund inquiries:
Just Used Computers
53/5G, Begur Hobli, Opp. Aspire Badminton Academy,
Someshwara Layout, Hulimavu, Bengaluru, Karnataka, India
📧 [contactus@justusedcomputers.com]
📞 [+91 79692 20100]